Polani Travel Ltd, Hounslow

16 Reviews
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updated on 20/06/2020

Opening Times

Hours may differ
TuesdayTu
09:00 – 18:00
WednesdayWe
09:00 – 18:00
ThursdayTh
09:00 – 18:00
FridayFr
09:00 – 18:00
SaturdaySa
10:00 – 14:00
SundaySuClosed
MondayMo
09:00 – 18:00
Open.
Closes in  6 h 0 min.
6 h 0 min

Official Data

Official Name
Polani Travel Limited
SIC Code
79110 - Travel agency activities
Date of Incorporation
2000
Company Type
Private Limited Company

Description

Please call us on 0207 183 1814 for Worldwide cheap flights and Airline Tickets from all UK Airports. Book online and get discount on all Airline tickets with Flightcatchers.com and save.


Company description
flightcatchers.com is an e-commerce company offering online travel products and services. Our customers can access our web site for a 'one-stop shop' including access to specially negotiated airfares, hotels, car rental and insurance. As a travel solution provider we have made our mark in a crowded and opaque marketplace by being what our customers have asked of us; we are transparent, fair and committed to providing you with what you want, not what we think you want nor what our suppliers want you to have. We have invested heavily in technology to ensure that we can make your online experience a simple and jargon-free process. We also recognize that our customers may want to speak to someone about their travel requirements and to this end we have provided you with the backing of well trained travel professionals who have been in the industry for several years.
Keywords:
Travel Agency, Travel Agents
Products
Flights
Services
Flight booking, hotel booking, travel insurance
Polani Travel Ltd is listed in the following categories:

Reviews

, 13 April 2020

I booked flights to South Africa. these flights were cancelled due to corvid 19 virus. I have tried to contact Polani . I did get one email promising to refund.
but now they seem to ignore me. I will not give in until they refund. I will not use these crooks ever again. perhaps court is the answer. I will keep contacting for the next month, then try something else.
Unfortunately the airline cant help me.
Comment

by A STEPNEY, 11 July 2020

POLANI OWE ME £3335.00 BECAUSE OF THE VIRUS STILL WAITING FOR REFUND.
LEGAL ACTION IS THE ONLY WAY. AS FAR AS I KNOW THEY HAVE THE REFUND IN THEIR BANK, I WANT IT IN MINE.

, more than 2 years ago

Absolute terrible experience with this company. Family of 4 booked four return tickets to Asia and was repeatedly informed over the phone our luggage allowance was 40kg despite our ticket information saying that it's 30kg. On the day of the flight, 3 hours before we were due to leave to the airport we were then informed by Flight catchers that Qatar Airways had changed their luggage policy due to political issues in the Middle East despite our flight not landing in the Middle East!!! Qatar airways confirmed this was a b******* made up excuse that they were unaware of any such thing.After asking matter to be escalated to a manager the FlightCatchers employee then denies ever saying such thing! Avoid at all costs. If you must book through this agency - AVOID MAN NAMED B****. He is a rude diagusting liar with no sense of customer service or manners.

, more than 2 years ago

AVOID AT ANY COST; We contacted flightcatchers/cpmefli/polani about some flights and were offered 8 flights at a price and reserved the tickets. The company the stated that we would receive the tickets within two weeks. Then out of the blue and without our consent the company decided to "cancel" these tickets eventhough they were in full receipt of payment - they then offered us grossly overpriced and not on the dates required! We were then told that we either book other seats and could not be offered a refund - (seems like once they have you then they wont let go). After many emails and exhaused conversations they advised they would offer a refund but charge £120 cancellation fee for each ticket (eventhough the tickets were not issued!) and that was a fee from the distribution company (polani) Please avoid this company because they inevitably fob you off at any chance they get and YOU MAY LOSE YOUR MONEY!

Polani Travel Frauds

, more than 2 years ago

I also have a bad experience with flightcatchers and Polani Travel in Hounslow.
They are fradsters.first time when i bought tickets from flightcatchers, i made payment with my debit card and later my card details were used by their agent to do £500 on internet, luckily i was contacted my bank if it was me.they payment was recovvered.
yesterday i went to Polani travel Hounslow, we bought 4 tickets and we were charged 3% on top of actual ticket fare, saying that they get charged 3% on every credit card payment.
i called my credit card company and they said its against the law to charge customer in their name.
they never refunded this 3%.
Total Fraud

Fiesta Sembu
Fraud polani travel ltd

, more than 2 years ago

Payment can be adjusted in our company..if you pay deposit then we will guarantee the place in the price £2205

As long as you make a payment within a due date it will be fine..

When paid deposit I wasn't informed of non - refund

Called back after checking email and bank details.to ask : why did you deduct more than £300 from my account? He said no mam we have just deducted £300 as agreed but I replied:: you didn't mentioned about 2% credit card charge and he said there is no charge we have only took £300 pounds and I mentioned .. Don't try to fool me coz I have just checked my online banking and called my bank and you think I'm stupid that it shows in my statement online that you have deducted £306..Then he said that they will refund it back..which they didn't..

When I paid full amount on 3 June as the man was insisting me to pay 1900 when i said .. how come and he mentioned if deduct the payment from deposit from deposits it should be 1900 and when i said: do u think I'm stupid it should be £1899 if you calculate it properly and the man agreed

Once the payment was done,,,the man said he will call back after 10min but I didn't get a call back with the information.

When called back in his direct ph no he gave me..a man picked up and said hold..after few min later he said Sam is not there ATM and give a call back tmr
MENTIONED: I bought a ticket and paid full price and he said he will give a call but he didn't!!


Man mentioned that once I make full payment he will pass me flight details..when asked at first why I haven't got flight names..?

I had to check the details were right and confirm that our names spelling as well as the amount is right.

Man also mentioned in first conversation that he can give me ticket at £700
#Bad company
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Comment

by more than 2 years ago

I booked and paid deposit of £200.
but they wont refund me back I mean that is sick.
I mean they can give your seat to anyone its peaks season.
but look at this they wont refund 1p back.

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Polani Travel Ltd

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